Reports To: RETAIL SUPERVISOR
FLSA Status: Non-Exempt
The primary function of this position is customer assistance and customer retention. Retail Associates are directly supervised by the Retail Supervisor, and perform a wide range of duties within the retail department. A polite and accommodating personality combined with the ability to change pace frequently is necessary for success in this position. Retail Associates are frequently in contact with customers, and have a profound effect on repeat business. It is important that employees create an environment that is comfortable and organized, as well as possess the ability to offer sound advice to customers.
All employees are expected to abide by the policies set forth by the Employee Handbook and all amendments and updates to that handbook. Company employees will also uphold the values and standards of Country Leisure.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Completes an orientation/training program administered by the Retail Supervisor
Stocks shelves, counters, or tables with merchandise
Stamps, marks, or tags price on merchandise
Occasionally arranges merchandise in advertising displays to promote sales
Continuously checks that marked prices match sale prices
Notifies supervisor when any inventory is running low so that more may be ordered
Able to quickly locate and access all parts, supplies, and inventory
Obtains merchandise requested by customer or receives merchandise selected by customer
Answers customer's questions concerning location, price, and use of parts or merchandise
Is able to calculate any applicable sales discount to determine price
Accepts payment and makes change
Performs opening/closing procedures for cash registers
Wraps or bags merchandise for customers
Cleans shelves, counters, or cabinets and front faces merchandise
Conducts water tests on samples provided by customers and provides detailed instruction for treatment
Continuously learns about all parts, equipment, and chemicals offered so that the most effective advice is given to customers
Up-sell merchandise as the opportunity presents itself
Answers phones and directs calls
* The duties listed above are not comprehensive and may be changed, altered, or re-assigned at any time by a superior.
To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Less than high school education; must have one to six months related experience or training.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Must have a flexible schedule and be able to work weekends.
Must complete retail training program administered by the Retail Supervisor.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to pool and hot tub chemicals. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.