Job Title: POOL TECHNICIAN
Reports To: Service SUPERVISOR
The Pool Technician is a part-time seasonal position. The Pool Technician performs service, maintenance, or repairs on a variety of above ground, in-ground, and commercial pools and related equipment. Jobs are scheduled by the Service Supervisor and the Pool Technician follows the schedule accordingly. The tasks completed by the Pool Technician are regularly performed in the field and thus subject to all weather conditions. He or she must demonstrate exceptional customer service skills, as most jobs are completed at customers' homes. The Pool Technician reports to the Service Supervisor.
All employees are expected to abide by the policies set forth by the Employee Handbook and all amendments and updates to that handbook. Company employees will also uphold the values and standards of Country Leisure.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Opens and closes customer pools by completing the following tasks: vacuuming, testing water, adding chemicals, connecting or dis-connecting motor, connecting or dis-connecting hoses, installing or removing ladder, covering or un-covering pool, etc.
Finds and patches leaks in liner pools.
Keeps weekly appointments for routine cleanings.
Replaces or repairs defective pool parts, equipment, and accessories.
Corresponds with Service Supervisor concerning appointment times and special circumstances.
Creates customer invoice based on time spent and parts used.
Collects payment from customer.
Returns all necessary paperwork to Service Supervisor.
* The duties listed above are not comprehensive and may be changed, altered, or re-assigned at any time by a superior.
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to a variety of questions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Over 90% of the Pool Technician's duties are performed in the field. He or she must be willing to travel locally every day.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to pool and hot tub chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.