Contract Sales Associate
Reports To: president
Contract Sales Associate is a seasonal contractor (April - August) who makes commission on sales with variable work schedules, including working in rotation on the weekends. Associates’ job is to listen to and educate customers that are in the market for an above ground pool, hot tub or related supporting products. Associates establish a relationship, set expectations, and design a purchase plan with customers based on customer budget and need. The sales work will be in store, on the showroom floor, as well as by phone and email to follow up with customers who come into the store and contact Country Leisure by phone or through company website.
All employees are expected to abide by the policies set forth by the Employee Handbook and all amendments and updates to that handbook. Company employees will also uphold the values and standards of Country Leisure.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greet all showroom customers during your shift
Answer all showroom-related phone calls
Document customer names, addresses, emails, phone numbers, stated product needs, and any other information related to a particular client in the Evosus database
Follow-up on all leads by phone and email consistent with our Sales Playbook.
Demonstrate to customers the features, usage, and maintenance associated with pools and/or hot tubs
Complete contracts according to the specifics of a sale and collects a down payment from customer
Work alongside Country Leisure employees to address any special circumstances surrounding a delivery, financing, or installation of products.
Guide customers through the financing process
Write thank you cards to new clients
Track your own closing ratios and completing paperwork associated with monthly goals
Communicate regularly with customers whose orders are outstanding
Making follow up calls to new customers to ensure satisfaction and gather essential performance and marketing feedback
Perform weekly maintenance on showroom hot tubs
* The duties listed above are not comprehensive and may be changed, altered, or re-assigned at any time by a superior.
To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Proficiency- Possesses basic computer skills with experience working in MS Office, especially
MS Word, Excel and Outlook
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); plus 3 years sales experience in business to business sales or retail environments.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.